Terms of service

Last updated: December 8, 2025

Welcome to Pintryx. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to be bound by the terms below. If you do not agree, you must stop using the site immediately.

Definitions

For the purpose of these Terms:

  • “Site” refers to the Pintryx website and all associated pages.

  • “Service” refers to any purchase, interaction, or use of the website, products, and features.

  • “You”, “User”, “Customer” refer to anyone accessing or using our Site.

  • “We”, “Us”, “Our”, “Pintryx” refer to the business operating this Site.

Eligibility & User Obligations

By using our Site, you represent that you:

  1. Are at least 18 years old or the age of majority in your province or territory.

  2. Have the legal right to enter into binding contracts.

  3. Provide accurate information for all orders and interactions.

  4. Will not use the Site for illegal or unauthorized activities.

  5. Will comply with all federal, provincial, and local laws, including Québec’s Consumer Protection Act where applicable.

General Conditions

We reserve the right to:

  • Refuse service to any user at any time.

  • Modify or discontinue the Site or any part of the Service without notice.

  • Limit quantities or restrict orders we believe are fraudulent, suspicious, or in violation of these Terms.

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without written permission.

  • Attempt to access secure portions of the site without authorization.

  • Interfere with security features, servers, or networks.

Accuracy, Completeness & Timeliness of Information

While we strive for accuracy, we do not guarantee that all information on the Site is error-free, complete, or current.

This includes:

  • Product descriptions

  • Pricing

  • Availability

  • Shipping times

  • Policies

  • Website content

We reserve the right to correct errors at any time without prior notice.

Products, Availability & Modifications

Products may be offered in limited quantities and are subject to:

  • Availability

  • Discontinuation

  • Modification of design or materials

  • Price changes

We reserve the right to:

  • Limit the sale of products to specific regions or individuals

  • Adjust pricing at any time

  • Refuse, cancel, or limit orders that appear fraudulent or abusive

Pricing & Billing

Prices are displayed in Canadian Dollars (CAD) unless otherwise specified.

You agree to provide:

  • Current, accurate billing information

  • Valid payment methods

We may cancel orders due to:

  • Incorrect billing information

  • Failed payments

  • Suspected fraudulent activity

All taxes applicable under Canadian and Québec law will be added at checkout.

Order Acceptance & Cancellation

Your order is an offer to purchase. We reserve the right to:

  • Accept or decline any order

  • Cancel an order after purchase due to stock issues, errors, or suspicion of misuse

If an order is cancelled after payment, a full refund will be issued.

Orders cannot be cancelled after they are shipped.

Shipping, Delivery & Risk of Loss

Shipping times are estimates only and not guaranteed.

Pintryx is not liable for:

  • Delays caused by carriers

  • Customs or import delays

  • Lost or stolen packages

  • Incorrect addresses provided by the customer

Risk of loss transfers to the customer once the order is handed to the shipping carrier.

Details are outlined in our Shipping Policy.

Returns, Refunds & Exchanges

All returns and refunds are governed by our Refund Policy.

By purchasing from us, you acknowledge and agree to those terms, including:

  • Conditions for eligibility

  • Exclusions

  • Timelines

  • Customer responsibilities

  • Refund processing times

We do not provide exchanges; you must return the item and place a new order.

Accuracy of Product Descriptions & Fitness Use

Our products, including fitness accessories, are used at the customer’s own risk.

Pintryx does not guarantee:

  • Specific fitness or performance results

  • Suitability for every user

  • Compatibility with all machines

Users must follow:

  • Product instructions

  • Recommended usage guidelines

  • Safety practices

Improper use may result in injury, for which Pintryx is not liable.

Intellectual Property Rights

All content on the Site — including logos, product designs, icons, graphics, text, layout, trademarks, and images — is the exclusive property of Pintryx.

You may not:

  • Copy

  • Distribute

  • Modify

  • Reproduce

  • Sell

  • Publish

Any part of the Site without written permission.

Third-Party Services & Links

The Site may include links to third-party websites or services.

We are not responsible for:

  • Their content

  • Their privacy policies

  • Their terms

  • Their actions

Your use of third-party services is at your own risk.

Personal Information

Your submission of personal information is governed by our Privacy Policy, which complies with:

  • PIPEDA

  • Québec’s Law 25

  • GDPR (where applicable)

By using our site, you consent to its terms.

Québec Consumer Protection Notice 

If you reside in Québec :

  • Nothing in these Terms limits your rights under the Consumer Protection Act of Québec.

  • Any clause inconsistent with mandatory Québec law applies to the extent allowed, and is considered void only for Québec residents.

All other clauses remain enforceable.

Prohibited Uses

You are prohibited from using the site:

  • For unlawful purposes

  • To solicit others to commit unlawful acts

  • To violate privacy or intellectual property rights

  • To transmit harmful code or malware

  • To collect personal data unlawfully

  • To interfere with the security or operation of the Site

Violation may result in immediate termination of access.

Limitation of Liability

To the maximum extent permitted by Canadian and Québec law:

Pintryx is not liable for:

  • Injuries resulting from misuse of products

  • Indirect, incidental, punitive, or consequential damages

  • Loss of data, revenue, or profits

  • Service interruptions or errors

  • Third-party actions, carriers, or service providers

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

This clause does not override mandatory protections for Québec consumers.

Indemnification

You agree to indemnify and hold harmless Pintryx, its owners, employees, partners, and service providers from any claim or demand resulting from your:

  • Breach of these Terms

  • Misuse of the Service

  • Violation of laws or third-party rights

Changes to Terms

We may update these Terms at any time.
Changes take effect immediately upon posting on this page.

Your continued use of the Site constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by:

  • The laws of the Province of Québec, and

  • The federal laws of Canada applicable therein

Any disputes will be handled in Québec courts, unless mandatory law requires otherwise.

Contact Information

For questions about these Terms, contact us at:

support@pintryx.com